I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. I wouldn't hesitate to return when it's time for a remodel. One was my Dad's that my sister and I bought him for Christmas in 95. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. Thank you, Linda! You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. We recently bought a new sleeper sofa. Never, I repeat, never do business with them. I doubt that I will ever purchase anything further from LazyBoy. We bought two Lazy Boy recliners in 2001. If they really cared they would resolve the long wait times. Two things for potential customers. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. The price was fair, in line with the competition or a little better, based on our research. I recently purchased two top tier pieces of furniture from lazyboy in Rockville MD. Patty is the kind of salesperson any store should have. Quick and easy purchase today. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. She found a matching chair in their warehouse in San Jose and it's being delivered next week. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. I cant say that enough!!! The seat and back started going bad after just 2 years. Store Gave Me A Number To Call For Service. We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. Fabric was stretched too tight on the backs causing it to rip & fray exposing the padding and frame at the bottom of the chair; staples showing at the top of the chairs because the fabric wasn't cut long enough; pointy bumps where the fabric joined the wooden legs. Can never go wrong with La-z-boy! We are very pleased. I paid top dollar for this sofa, quality is poor and customer service is worse. We loved the location. View on Amazon. Top Rated Best Home Furnishings Vs Lazy Boy 1 Christopher Knight Home Neville PU Push Back Recliner, 2-Tone Brown 1 Buy Now Normal: 38. Store had a great collection, helpful, yet no pressure sales people. Have had for around 3 months now, still love it. The cushioning stuffing has gone flat. Our children are gone, and if it does get rumpled with grandchildrenI'm happy! we bought a lay z boy electric couch and love seat three years ago. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. BUYER BEWARE! No complaints. The salesman stated he used to work at the La-Z-Boy store! Unexpectedly great, and I don't give a 5 easily. Met my salesman Casey. Otherwise, we were going to go elsewhere. Lazyboy has more positions on their chairs than the others do. Who knew La Z Boy was still in business? I went to the La-Z-Boy store due to the company's reputation not expecting to have the recliner just fall apart. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! As far as I am concerned Laz-Boy leather furniture is not with the money. After looking at many furniture stores, the quality does not compare. No I will never walk into a La Z Boy store again. So, we have no recourse and are stuck with the furniture. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. Strike 3. The salesman I dealt with gave me recommendations based on my needs. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. Just bought a couch and love seat here. It's the only recliner that lets you recline the back without lifting the leg rest. Our dealer can not tell us when it might arrive. Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. They said Lazy Boy will say it is normal wear and tear. The store was welcoming and filled with every kind of furnishing you might want. Much to our surprise they also have many styles of sofa's, love seats, and chairs. So I went to La-Z-Boy furniture. He was very helpful in showing us the couches that were what we were wanting. Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. She is the perfect mix of friendly, professional and knowledgeable. Great price for a quality product-we shopped around! We can't wait to receive the sofa. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. We haven't had any problems with our Lazyboys. Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Cause friction of the non leather. Discover the cheapest office chairs that are worth to buy. Labor is charged at a rate of $124 per hour. They are so stiff that it takes all my strength to try and make it recline. That's probably because they are so poor in quality at least that's my guess. Had to request it be delivered. We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. I called for service, after waiting for very long time, and created a work order. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". Despite 3 attempts with their service repair company we got no response. We ordered it any way as what do I tell my wife at this point. The chair I sat in at the store was very comfortable and plush. A few weeks ago I heard a loud pop in the chair. They're also strict about their warranties. He loves the chair and I love that I finally have a chair that looks so good in the living room! Home in an hour! I can have my feet on the floor and still have the back reclined a bit. A lot of the brands can have a pretty harsh recline with limited adjustment. This is Labor Day weekend. Crazy huh? Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. You have to bring couch in, They pay for parts and you pay $75 an hour labor. But I still expect truth and open communications from those retailers with whom I choose to deal. Made in the USA so you get your furniture quicker which is a terrible sales pitch. Josh said he's seen better and he's seen worse (?!) It took 6 weeks to get the first available appointment for someone to come out, evaluate and submit his findings. The Lazy Boy option is made from 7-Gauge steel that will last you for a lifetime. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. LUDICROUS! He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. In the end, I'm quite happy with my purchase. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. Never again will we buy from this company. When I recline, I need to force the lever down hard in order for the footrest to not fall. Ask what the repair check charge is if you are experiencing a problem. I'll be ecstatic if it lasts 10 years. All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. I was told that they would call me to schedule a time. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. It matches mine exactly (maroon leather), but is bigger. Patty Stratton is absolutely the best. La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. Never buy their 2 for 1, usually something they can't sell. So, why one star? I have bought four LaZBoy chairs, two of them as gifts. Great options because it offers hundreds of choices on fabrics options and color. I waited over months to get our sectional and it was damaged. Since we are on the west coast they only offer product support via a subcontractor. Extra 30 percent off and zero percent financing today. Go see Patty to find the right furniture for you! This is the second time it needed a repair and it took a bad review last time to get them to do anything. He assured me that Michael would get credited with the sale. I can't vouch for anyone else there. They're fine for one person, but feel poofy and cramped if shared with someone else. We purchased a corner sofa so was not cheap. Their customer service has been great with 2 chairs my DIL purchased. Answered every queation we had and made our shopping experience great. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. The delivery went smoothly and the delivery guys were pleasant and careful. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. So I guess my only options are to live with this major inconvenience or to sell them and get recliners that actually recline. We bought a reclining all leather couch & love seat LESS than 3 years ago. Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. Shop elsewhere, don't buy here! Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. Contemporary, Mid-Century Modern, Transitional or . In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. 4. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. The leather has peeled away from the fabric backing in all wear places. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Another 30 days passed and the new set arrives. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. We called our sales representative, Max Cline, literally 20 times. The prices were great, and Doug was so awesome and helpful. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. The squeaking sound from the springs / wood is unacceptable. 2 months later she calls my wife and said they had a sale 30%. Tomi Webber was great . We already knew what we were looking for and Kate helped us to select appropriate colors and options. Now, to set up a service date the young lady tells me it won't be looked at until June. Bonus, it was on sale for less than half price. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. Does a company not stand behind their quality work anymore? ProductReview: 3.9/5 stars based on 382 ratings. Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. We have two Lazyboy recliners. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Not a stain or rip in the fabric and absolutely nothing wrong with it. I would never shop here again, nor would I recommend them. After a few hours, we finally found the perfect rockers and a couch to match. At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. Covered in a rich leather looking suede with a plush hand. Adjust the legrest with a convenient side-mounted handle. So, which one is the best? That is always appreciated when you get such excellent customer service! Very disappointed and frustrated with this purchase. So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. It's a $2400.00 leather couch. SHAME ON THEM! Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. There were several quality pieces in the store. They are nice, but I wouldn't want to spend the night in them. Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. Within 7 mos they had to come and replace 2 pieces on the back of my couch the metal popped out and made 2 holes in my wall. The issue is due to materials and workmanship defects. The new chair is modern and comfortable of course. Will certainly NOT ever buy a Laz Boy product again. Furniture shopping is an oftentimes tedious and mundane task. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. Ordered Harbor Town Recliner On July2, 2021. There was no sales pressure and we were very happy with the product. Give me my money back. She helped us pick out a great style & fabric for our room. Everything they recommended worked out very well. I ordered it and from the beginning I had issues. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. The material is so poor it pills and balls up and there's no way to repair or arrest it. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. They kinda look black in certain lighting. Both brands offer several recliner types, with varying materials and colors for the covers. This is the worst policy for a large company, that I have EVER seen. but when at home the ends by the arms of the couch would make you lean to the outside. Also, La-Z-Boy sells more than recliners and sofas. Customer service says they do not know when the part will be in. I just bought a Palliser recliner. They are 7 years old and still like new. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. I'd stick with known brands as the mechanism needs to be of good quality. When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. She's had to talk to these people while on her job, we've both had to take time off of work, she had to discuss it again while on a recent vacation. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. I said fine but the company has been in business for a very long time and has a decent reputation and they kept repeating the 1-year warranty but could repair it for me at MY COST! Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. 3 more weeks to wait? She spent so much time with us. Thanks. If you need comfortable things, go here and ask for Doug. Recent reviewers mostly like their experiences with issues with delivery and durability described in some cases. Great service and the best customer service from patty. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. Almost all store charge a trip fee, but some don't. Like all things you read on the Internet, understand there is no better judge than yourself. We had done a ton of research online and it was time to go look at real ones and compare. Linda R, so sorry to hear of your terrible experience. Contents [ hide] 1 #1: Southern Motion Soho Hi-Leg Recliner 1635 2 #2: La-Z-Boy Anderson Reclina-Rocker Recliner 3 #3: Southern Motion Vs Lazy Boy - Conclusion 3.1 Related Posts: I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. We did not pay any more $ than we would have for a top of the line Lazy Boy. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. Went to Lazy Boy today to get new recliners for the house. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. Have a Christmas celebration with no furniture Its horrible. The delivery crew was good, but in a hurry, so they left immediately. Some of the parts are welded together but the welds were substandard. Today we went in looking for furniture. Stop by or make an appointment with one of our design professionals today! In addition, on Google they are only able to achieve a 3.6 star rating. We had a very great experience at this store. We are still waiting for the rest to be delivered. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. Thank you, Patty!! They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. In fact; if Walmart were to produce a recliner, this is probably what it would turn out to be. We are very happy with the customer service and will be back. Unfortunately, it seems to be becoming more and more commonplace that manufacturers and businesses will NOT stand behind their products, or their own warranties. :). Couldn't be happier with the service we received from Patty. Furniture was ordered and we we told 8 weeks. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. This is not your grandfathers La-Z-Boy design. Unbelievable! Second purchase was a sofa that the padding wore down to the frame in only three years! Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! We were told 4-6 weeks to receive the new arm for the couch. It came damaged and they would not replace the damaged piece, it took three months for the "part" to come in and they came to replace the whole back of one piece, it still doesn't fit correctly. Don't buy a bladder mattress from lazy boy. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. No more lazy boy. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. Wow has the company changed! Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. The message is that it is just too bad for you for doing business with us. If I didnt live so far from there store i would put it in the back of a truck and drop it on their doorstep So the customers could see what the furniture looks like and maybe i could stop some people from buying their crap. Maybe for many it's not a lot but I paid over $1000 for this chair and for me that's a good sum of money and would expect it to last much longer than two years. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. Hours on hold trying to get this fixed. Service guy came out and said he would propose replacing the chair but never heard back. Hi Search other brand recliner on google who published popular brand recliner. Minh spent quite a while with us picking and choosing and designing. The company employs more than 11,000 people.
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