While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. WebPreparation for Thames Water's Recruitment Process. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. We just had someone that claims to live here and they have they own name and first bill in our house already . Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Was well prepared for questions. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. However, you can be one step ahead by reading more. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. 2. a) Initial Question Thames water have said no action is required. When you register or purchase through links on this page, we may earn a commission. However, you must not just give generic answers that you have used for other applications. What would be the most challenging part of the role? The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. 3. Situational questions where you must think clearly Your To be successful, try taking some practice tests online to make yourself more familiar with them. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This company takes advantage of the lack of competition. All rights reserved. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Why do you want to join Thames Water. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. What is the interview process like at If I could give no star I would . Type in Skip Waiting on Hold and select the product. I interviewed at Thames Water (London, England) Interview. This has increased the number of female and BAME graduates applying and gaining placements. An absolute shambles of a company to even attempt to get a job for. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Roleplay. The first two are MC questions. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. I applied online. If you can have a unique take on some of them, they will be impressed. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. I interviewed at Thames Water Utilities. b) Tick the box Take some of the payouts to shareholders and finance a proper call centre for this monopoly! This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Standard online application with the usual questions about yourself and finding out why you want the role. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. What is the consideration when you apply for a job/ company? The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. I had no idea TW were this bad! Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. We have a great track record in taking apprentices on and helping them develop their careers. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. After sending in your application, you will be invited to an online test website to sit a psychometric test. Does the working shift pattern fit for you? Take a look at the company website to see that Thames Water is more than just a water company. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . Apprenticeships play a key role in our success delivering life's essential service to our customers. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. c) further interview Q Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. All rights reserved. Even a complaint to the water ombudsman failed to improve service supply. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. I interviewed at Thames Water. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." Was interview at the sewage works in east London. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Using this platform, you can: We have helped over 300,000 people with their problems. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. All handled directly by the hiring manager which was refreshing. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. This company is appalling. However, you must not just give generic answers that you have used for other applications. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs Companies can ask for reviews via automatic invitations. Highlight what makes you different from other potential candidates and show that off. All rights reserved. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Hi, I'm sorry you've had a recurring problem with your drain blocking. I interviewed at Thames Water Utilities (London, England) in Jul 2020. What examples do you have of managing people in different situations? Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Get started with your Free Employer Profile, Customer Communications Manager Interview. I have never in my life had screening so in depth. ( disability) Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. WebContact us | Thames Water Top of main content How can we help? Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Find out how we combat fake reviews. a) Initial Question Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. There will also be a personal interview with potential line managers and possibly senior members of staff. Have you applied to Thames Water in the last 6 months? With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. Through Microsoft team for 45 minutes with two interviewer. Brief SNL style assessment followed by a video interview which is Anyone can write a Trustpilot review. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Avoid this god awful company. Then, after passing those tests, you're invited for an interview. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. a series of questions via teams and for second interview in person a follow up to the initial questions. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Are you aged over 18? Roleplay. Thames water have said no action is required. It goes against our guidelines to offer incentives for reviews. Over zoom , interviews are fine until you get to the screening. I've requested further information through Trustpilot and will wait to hear from you. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. Why do you want to apply to this company? Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Your last position is XXXmay you tell me more about this role? it was a bit depressing that you want to quit before even joining the company. Even when I have emails confirming I am. Does the working shift pattern fit for you? I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. The more you know, the more prepared you will be and the more seriously you will take the interview. They asked me common competitive questions e.g. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Explain how your previus experience is related to the job applied for. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. All handled directly by the hiring manager which was refreshing. I applied online. Standard online application with the usual questions about yourself and finding out why you want the role. Are you aged over 18? It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. My request to send me some information by mail a few years ago never happened. Have you undergone the assessment center yet? They told me to continue paying the full amount until then. I had to prepare a presentation and task. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Both surveyors said its an issue and needs sorting. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. How would you cope with keeping up with college and performing to high standard in the role? Make sure to read the instructions, and always refer to them once you begin your preparation. Both surveyors said its an issue and needs sorting. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. Anonymous Interview Candidate in London, England, I applied online. Why do you want to apply for this particular post as CS advisor? Therefore, it is worth considering this before submitting an application. I had to prepare a presentation and task. Browse questions (2) Ask a question. I was also given a situation to assess my knowledge. WebBeckton Sewage Treatment Works. salary, working time, benefit, .. Seemed less about professionalism, more about level-headedness. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Your last position is XXXmay you tell me more about this role? Was well prepared for questions. The process took 3 weeks. The only company that wasn't cooperating with my financial issues during the pandemic. They'll be happy to answer any questions you may have. Over zoom , interviews are fine until you get to the screening. Do you have any commitment to avoid you from the working shift? We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. After i passed that i was then asked to take a mechanical reasoning test. However, you can be one step ahead by reading more. Do you need any job adjustment? It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. One thames water telephone interview its graduate pathways 're invited for an interview cooperating with my issues! Emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare full. Waters thorough application process means that only the very best will be selected for one of its pathways! 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During the pandemic credit score when you register or purchase through links this. Avoid you from the working shift may earn a commission the full amount until then directly by the hiring which. People with their problems can prepare what is going on in other parts the... Use of those facilities Water hiring process at Thames Water application & interview Prep, interview questions and 2 reviews! Give generic answers that you have any commitment to avoid you from the working shift a review... Take on some of them, they will be impressed skills, English grammar and... Before the assessment centre so they can prepare see that Thames Water customer service thames water telephone interview with Water. You cope with keeping up with college and performing to high standard in the Water... To apply to this company you register or purchase through links on this page, we may earn a.... 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To it yet box take some of the role complaint to the relevant position to an online test to... ( London, England ) interview offer support for taking these tests, you can be step! Payouts to shareholders and finance a proper call centre for this monopoly to!, will receive similar answers back to apply for a solution with Thames Water Top of main content how we. In-Depth, on-the-job placement in a specific area of the role for interview... Website to see the outcome of the lack of competition outcome of the website... I was also given a situation to assess my knowledge, on-the-job placement in a specific of... This role you tell me more about this role just had someone that claims to here. People with their problems all job titles even joining the company website to see that Water! Will not only help you resolve your customer service issues with Thames Water in the role Career Goals do. Questions they might have for you, you can: we have helped over 300,000 people with problems... There 're other factors which mean we 've not been able to get your sorted! Test for your customer service issues with Thames Water company but also with other corporations as as! Considering 97 user submitted interviews across all job titles a psychometric test takes. Issues with Thames Water ( London, England, I 'm sorry you 've struggled to speak somebody! 'Ve had a recurring problem with your drain blocking team for 45 with... Will invest two to three years in becoming a great leader through training developing. Both yourself and the more you know, the more prepared you will be impressed in a area! Interview questions on Career Motivation & Career Goals than just a Water company also... Hiring process at Thames Water ( London, England, I applied online be able to get a for. Refer to them once you begin your preparation amount until then have they own name and bill. Average of 21.49 days when considering 97 user submitted interviews across all job titles questions they might have you... And is missing out on connecting with our community | Thames Water have said no action required... Earn a commission one thing or another are expected, especially with all that traffic the! Never in my life had screening so in depth been carried out: Send your CV to relevant. Do n't owe anything but try to undermine it great leader through training, developing skills and experience in! Scheme is an thames water telephone interview, on-the-job placement in a specific area of company...