1 minute read. Safes are available in each suite that may be used to lock up your valuables. He brings real fun and joy every time. You can find the currently running promotions at this lodge on our deals page. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Country Inn & Suites by Radisson, Traverse City, MI. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Wired access is also available at our lodge within our conference function space. I contacted customer service and they assured me that was not the norm. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. They were fun too. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. Can we request a balcony or patio during the reservation process? There was a line to wait in order to get into the arcade due to covid capacity limits. How can I use my points on a room booking? Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. You may observe some of their regular drills performed during operation, which provides real-life practice. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. We do have a locker room with small lockers available for your use. Visit Website. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. Debit cards are strongly discouraged. Or simply let your recipient decide how to use the denomination you select. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. Points can be redeemed when bookingthe room portion of a future stay. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. The policy is effective as . Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. Cookie Settings/Do Not Sell My Personal Information. Huge downside though: the bathrooms. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. We recently went to GWL for a mini family getaway-- and it was our first experience. Can I get it back? * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Is grilling / cooking permitted at the resort? The incidental hold is $100 per night. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Members can see their points earned in their profile ongreatwolf.com. Are there vending machines in the resort? The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . She cancelled the reservation and issued my refund. We had a standard room with 2 adults and 2 kids (17 &8). February 28, 2023. "We were, like, 'We need something with water.'". We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. Reserve your cabana today! Our resorts consistently rank high in cleanliness as measured by you, our guests! There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. What do I do? The resort will close starting on Sunday with plans to reopen on April 2. Does Great Wolf Lodge provide Sign Language interpretation services? What do I need to provide when I arrive at the lodge? Carpets are old and dirty. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. Uno de los miembros en mi grupo tiene alergias. Great Wolf Lodge plans to reopen on April 2. 20 min if your lucky. Please check with the front desk or your Lodge Life to find the location. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. The resort will close on Sunday, March 15 at 2 p.m. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. There are also spinners in the water park to dry swimsuits. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Can my child use the water park if they wear diapers? We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. Food is edible at best. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. The company has done this a few times over the past year. 2501 Great Wolf Drive. Answer 1 of 11: Hi fellow US travelers! This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. 2-3 nights is best. The story times and kids event are the same as when they first opened. If you would prefer to make a reservation over the phone, please call 800.605.9653. Can I use the room telephone to make personal calls? The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. . (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. "I was like, 'How many charges are you guys gonna charge me?'" ", First published on February 19, 2021 / 8:00 AM. This lead to congestion and long lines in the other half of the park that was still open. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. We would be happy to discuss allergen-free alternatives in advance. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. We provide towels in the water park area. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. more. Our team will have prepared your room wristbands and arrival package. Yes! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Expiration is subject to change. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. Can I request a particular suite style during check in? Internet access is included in the resort fee. An amazing staff at check-in and very helpful with any questions you have. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. No effort whatsoever to update anything except the price. Are the waterslides wheelchair accessible? The room mostly seemed clean with just a bit of dust around the bunk beds. It was more crowded and less fun, but still had a good time. I have so many great memories of this place with my daughter over the years. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Swim caps are allowed. ", Elizabeth warns "Beware of double charges.". The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. This way, Great Wolf is ready if it does. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. I again contacted customer service via email, no response this time. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. The indoor water park in Fitchburg states. Email this Business. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. Pool chairs are available on a first come, first serve basis throughout the water park. I booked a stay over 60 days in advance as part of a running promotion. I called customer service to change our reservation to the Sandusky locationand NO DEAL. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. However, you may smoke in designated smoking areas. Hope they are proud. The kids had a fun, albeit an expensive weekend ($600+/night). We booked 2 kids cabin suites ($800+/night each). Please be advised that dates are restricted and based upon availability. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Please be advised that if the crib is not returned upon check out there is a replacement charge. By providing us with information about your needs the Culinary Department can assist with your dining options. What is included with the cost of the suites? A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). Our retail stores have swim diapers available for a nominal fee. Debit cards are not recommended and will be authorized and held to company policies and procedures. If the cardholder is not going to be present at check-in, a credit card authorization form is required. We will definitely return as our children truly enjoyed it. Coast Guard approved life jackets are available on a first come, first serve basis. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. 2023 Great Wolf Resorts, Inc. All rights reserved. We welcome guests with special dietary needs. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Was it the deal of a lifetime? The women's room was utterly disgusting. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. This place is so out dated and overpriced. A month later, she's still waiting for her money more than $500. I left something at Great Wolf Lodge. There are changing rooms, lockers and showers available for you. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. Please note that inflatable toys are not allowed in the water park. Checks cannot be used as a form of payment at the lodge, only for a deposit. I recommend that as a healthier alternative than mindless video games. We got our wristbands and proceeded to the pool area. It seems like the rooms could use a bit of an update. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. The other two were bogus. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. I appreciate that it kept us all active. Contact us at Great Wolf Lodge and a representative will respond to you shortly. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. , Government Issued Photo ID is required upon check-in along with credit for! Grupo tiene alergias clicking `` with balcony/patio '' on the suites page during the.. With 2 adults and 2 kids ( 17 & 8 ) Lodge and a representative will respond you! To hold the reservation process Guard approved life jackets are available on a room booking very friendly and all! 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