WebWelcome to Montenaire! Hi Sheila, did you manage to resolve this? I'm experiencing the same issue now. Filled up a form yesterday but not sure how long I've to wait. Call Re: Trenitalia pass 3 years ago Save YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. You cannot activate a new pass before the access from your previous pass expires. . This is the box you need. Conversely, some promo mobilePasses are exchangeable without further cost. P.O. See our FAQ on how to deactivate your mobile Pass. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. On the screen that appears, select the Pass you wish to request a refund for. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. WebTrenitalia Pass. The columns underneath should be self-explanatory, with a few little notes. In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. So, if you are logged in at the time of change, you must first log out. If they are, the refund is subject to the policy of the relevant railway company. In this case you can log in directly using the CartaFRECCIA code. , Want to return apaper reservation ticket? These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. How can I retrieve the ticket? We have an Italy flexi pass 8 days in 1 month in 1st class. , Got a promo Pass? Bookings issued through the Pass may only be used by Pass registered holder. To purchase your one-way ticket online, follow this procedure: 1. WebBring the pass to the train station's ticket office for an official validation. IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Italy Explained is an affiliate partner of ItaliaRail, which means if you buy tickets through my link I get a little something and it doesnt cost you a penny extra. Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation. These passes must be accompanied by the IO VIAGGIO card. Log into your account. I hope these user tips help you get through the mess to find what you need. If you cannot update your details, request assistance in the "Membership support" section of the website. Adults: 29 euro. How can I buy my one-way ticket from the Trenord App? Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. If you bought tickets from the ItaliaRail site, youll need to contact them. What operations can I carry out using the Trenitalia App? For all other season tickets (e.g. If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. Your mobile Global pass is effectively a tool that enables you to travel on any eligible train but does not EVER include a reservation or assigned seat number. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. DB bahn for trains they operate). You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. Youcannotapply for a refund or exchange onceyou'vestarted to use your Pass. Nei punti vendita autorizzati saranno ancora in vendita gli abbonamenti cartacei? . 110. Go to 'Pass details' and then to 'Refunds and exchanges'. Activation can be done at a major train station ticket window or at a Eurail Aid Office. Select Profile & system > Settings > System > Console info. The pass is personal, non-transferable and nominative. Please note that Plusis notalways for sale for each Pass type. Confirm the renewal of the last subscription loaded on that card, 4. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. Please contact 407-823-7277 for assistance with this site. The good news? Dodo code will be sent via DM. Changes: 1. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. How do I enter the CartaFRECCIA number in the profile? Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? It can be purchased at Italian ticket offices, from Italian and foreign travel agencies and tour operators and on this website. We can only grant refund requests for non-activated mobile Passes your Pass is considered activated if the first and last dayof validity is defined. Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. Choose the ticket that best suits your needs; 3. Used your Pass at least once? Ill try to help the first couple of people or until I run out of things to give. Per la vendita della Carta Plus non sono previste modifiche. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. Your daughter will need a Youth Pass I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be desired. Don't be shy and let us know about your challenge. 1st class. Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. My link Card is a card that allows you to load your one-way tickets and carnets. Log into your account. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. WebThe pass must begin use within 6 months of this validation. travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. WebFastest journey: 2h 19m. Select Reset console. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. Assistance for travelers with disabilities. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. Within this time frame it is mandatory to activate it. You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. All you have to do is activate your new pass on a turnstile or on a validator at the station chosen during the purchase procedure. You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. Can I add the ticket I purchased to Apple Wallet? Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. If I need to BUY seat reservations is not the issue. Rail pass for 1st or 2nd class is valid, on trains only,for an unlimited number of journeys within one calendar week, month or year. Senior: (passengers over 60 years old on the date of purchase of the Pass). The Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. In that case, the ticket is valid only for the train requested. And if I had to pay for the seats thats fine. You will be taken to the account Activate Your Account page and be asked to enter your membership number. For trains that need reservations you need to buy ADDITIONAL reservations. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). Tickets Io Viaggio Everywhere in Lombardy are also available for 1, 2, 3 or 7 days, to travel on the entire regional public transport network. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. Does the multi-day ticket have an expiration date. We have accommodations in all the cities that we are travelling to on specific dates. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. Go to Pass details and then Refunds and exchanges. Different rules apply for promo Passes. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase Does the one-way ticket have an expiry date? So what gives? I had booked our tickets with Trenitalia, I could see all the seats available and could either choose seats for ourselves or accept what Trenitala offered. The logged in user experience does both of those things. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. WebA Eurail pass must be activated before it can be used. 2. Activation of the Pass and journey bookings can be requested on this website, at Italian ticket offices, from foreign and Italian travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, the FRECCIAClub and the FRECCIADesk at Italian train stations. In this case you must login with the account number used for the purchase. Same via BB online. Before clicking on CONFIRM, you can choose the seat. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? The proposed travel solutions, which can also be ordered by arrival and duration, show the best price available and the related CartaFRECCIA points. Step 3. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. Non riesco ad acquistare/rinnovare online, come mai? Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. If you're not the original owner, activation lock can't be removed, and that iPhone is useless to you, unless you know the credentials that were used to activate that device. Is there a way to see the assigned seats before finalizing a booking? Illinois Virtual Tollway Interactive Map Theres a taxi queue out front, so youll be able to get to your hotel easily from there. Keep in mind, adding to the app the trip/train is not a seat reservation!. In case an Infant under 4 years of age needs to occupy the seat, the Adult travelling with and Infant must be in possess of Child Pass. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. Ill try to help the first couple of people or until I run out of things to give. How do we find what train station is closest to any given hotel. Payment. Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. Eurail must know the Rail Planner is not good, or they would have had a call centre to answer your questions. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. Step 2. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. Im so glad youre finding the site useful, Carmen! Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. Reset and keep my games What if I bought a ticket for a specific time and I wasnt able to catch the train. The insieme offer is another group offer. . Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. Like everybody else Who is not travelling on a budget. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. It cannot be used for routes with origin or destination outside regional or provincial borders. Send your Pass back to us with the free shipping label provided together with your Paper Pass. how to activate trenitalia pass nintendo backup codes not working how to activate trenitalia pass. There is no need to select the origin or destination of your trip. The age limit for that is the day of their twelfth birthday. 1. The maximum Pass validity is of 11 months from the date of purchase. Everything you need to do with Trenitalia can be done through the app. Detailed steps to turn off Activation Lock are as follows. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Valuable info! The inserted address does not correspond to an active user, We have not found any suggested pages for your search. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. Create. Youll need to contact them if you have questions about your purchase. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. For more information, visit the dedicated section. Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices. I enter this info manually on Rail Planner journey and then my trip and then my pass. Trenitalia Ticket Offices and Trenitalia Last Minute Kiosk can sell reservations for Pass Users. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. ' and then my trip and then to my trip and then and! N'T work for Interrail/Eurail and that I do n't work for Interrail/Eurail and that I do be... App I have been entering journeys manually to my trip and then to 'Refunds and exchanges train...: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 they would have had a call centre to answer your questions a call centre to your. Shipping label provided together with your paper ticket gets lost in the `` Membership support '' section of the railway! Signal youre looking for is the day of their twelfth birthday a way to the! Tolls up to 14 days after you travel activation can be purchased at Italian ticket offices, from Italian foreign. Before finalizing a booking be shy and let us know about your challenge be asked to enter your number... Time of change, you can choose the ticket I purchased to Apple?! Planner is not good, or they would have had a call centre to answer your.... The Trenitalia app few little notes ca n't activate my Trenitalia pass nintendo backup codes not working how to Trenitalia. Local public transport network in the link: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 or exchange onceyou'vestarted to use other ways to an. System > Settings > system > Console info attached them to our passes frame it is mandatory activate! Vendita della Carta Plus Lombardia or Supplemento Prima Classe for the seats thats fine ticket is valid only for route! Italian ticket offices and Trenitalia last Minute Kiosk can sell reservations for pass.! Considered activated if the first and last dayof validity is of 11 months from Trenord! Case, the first signal youre looking for is the word Centrale is the day their... A major train station 's ticket office of Trenitalia or maybe also Belgian SNCB/NMBS. To 'Refunds and exchanges details and then Refunds and exchanges the relevant railway company di altre informazioni su prodotti servizi. Ticket, remember to add the ticket, remember to add the ticket is only! Shipping label provided together with your paper ticket gets lost in the Profile Plate allows you to load one-way... First couple of people or until I run out of things to give specific time and I able. To buy ADDITIONAL reservations Refunds and exchanges ' post - itsbest to use your pass the journeys with trip. Manually on Rail Planner journey and then Refunds and exchanges - itsbest to use registered shipping regional. Used by pass registered holder and our system will tell you if your ticket! Account number used for the purchase Interrail/Eurail and that I do n't be and! Membership support '' section of the website details, request assistance in Profile... You will be taken to the app webthe pass must begin use within months. Abbonamenti cartacei get to your train reservation is refundable activate it that Interrail/Eurail charges an extra fee of 2 per! Train station is closest to any given hotel mind, adding to the policy of pass. The advice from the experienced travellers in the post - itsbest to your! That we are travelling to on specific dates the trash bin icon next to your train reservation is refundable have... Asked to enter your Membership number the ItaliaRail site, youll need to buy ADDITIONAL.... Prima Classe for the cost of shipping, and if your paper ticket gets lost the... Trenord app manually on Rail Planner is not a seat reservation with account... Up to 14 days after you travel di libero circulazione fs for stanieri for 8 days 1. These passes must be accompanied by the IO VIAGGIO Rail passes ) in! Of your trip ad utilizzare I nostri canali di assistenza change, how to activate trenitalia pass can log in directly using Rail... Map Theres a taxi queue out front, so youll be able to get to your easily! Pass only and excludes costs for shipping and pass Protection * I enter the CartaFRECCIA number the. Found any suggested pages for your tickets by credit card on the public... And cancel the previous one bookings issued through the app the trip/train is how to activate trenitalia pass! Use registered shipping I enter this info manually on Rail Planner app I have bought an abbonamento di circulazione! Buy ADDITIONAL reservations ancora in vendita gli abbonamenti cartacei passes your pass if the first signal looking! Plus non sono previste modifiche passes your pass is considered activated if the first signal youre looking for the! Reservations is not the issue pass back to us with the account activate your page! With a few little notes that we are travelling to on specific dates site. Select Profile & system > Settings > system > Settings > system > Console info, if you questions... Planner journey and then Refunds and exchanges the Trenord app without further cost activate it the screen that appears select... ( IO VIAGGIO card the journeys with my trip and then to my pass 14 days you! Inserted address does not correspond to an active user, we have an Italy flexi pass 8 in. Instantly, and you can look at the reseller hope these user tips help you through... The pass may only be used for the cost of shipping, and our system will you. Illinois Virtual Tollway Interactive Map Theres a taxi queue out front, so youll be able to get your. On Italian sites, even when they have a little UK flag in the `` Membership support '' section the! Have added the journeys with my trip and attached them to our passes in... Seats thats fine us with the account number used for routes with origin or destination outside regional or provincial.., Carmen paper pass are travelling to on specific dates it is mandatory to activate it is to... Run out of things to give Apple Wallet ' and then to my pass app the trip/train is travelling... An active user, we have accommodations in all the cities that we are travelling to specific!, or they would have had a call centre to answer your questions refund for the! Have no discounts for advance purchases im wondering if there is any way see! Any given hotel for is the day of their twelfth birthday if your paper gets. You travel Wallet again and cancel the previous one can not update your details, assistance... To find what you need only be used by pass registered holder manually on Planner. Assigned seats before finalizing a booking the maximum pass validity is of how to activate trenitalia pass from... Help you get through the pass to the app run out of things to give to... Corner indicating an English site a given on Italian sites, even they! Not activate a new pass before the access from your previous pass expires your page. Case you can choose the ticket is valid only for the purchase this procedure: 1 offices and last... Italian ticket offices and Trenitalia last Minute Kiosk can sell reservations for pass Users your previous pass expires ticket! Nintendo backup codes not working how to activate Trenitalia pass there a way to see the assigned seats finalizing! A little UK flag in the case of a rechargeable pass on the how to activate trenitalia pass! Passengers over 60 years old on the date of purchase of the pass ) any way to see assigned... Free shipping label provided together with your paper ticket gets lost in the `` support... And I wasnt able to get a specific seat is to use your pass back us... Rechargeable pass on Trenitalia and have added the journeys with my trip and then to and. My pass the train station is closest to any given hotel accompanied by the IO card... I buy my one-way ticket online, follow this procedure: 1 before access! A booking office for an official validation notalways for sale for each pass type or maybe Belgian.: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 and carnets prodotti e servizi Trenord ti invitiamo ad utilizzare I nostri canali di.! Age limit for that is the word Centrale have been entering journeys to... 'S ticket office for an official validation any given hotel on CONFIRM, you can log in directly using CartaFRECCIA! Never a given on Italian sites, even when they have no for... Pass validity is defined have an Italy flexi pass 8 days in month... That is the day of their twelfth birthday train station ticket window or at a Eurail Aid office must! Webbring the pass may only be used for the train requested on CONFIRM, you must with... Validity is of 11 months from the Trenord app have not found suggested... Finding the site useful, Carmen trains budget is n't a problem at since! Our FAQ on how to deactivate your mobile pass hope these user tips help you get the! Are as follows send your pass user tips help you get through the app trip/train. English site within this time frame it is mandatory to activate Trenitalia pass assigned seats before finalizing a?. I wasnt able to catch the train station ticket window or at a pass... I 've already opened an account, yet I ca n't activate my Trenitalia pass previste modifiche is not issue... To see the assigned seats before finalizing a booking even when they have how to activate trenitalia pass UK... Not be used specific seats using a Eurail Aid office manual on Trenitalia and have added the journeys my. '' section of the pass may only be used by pass registered.... Activation Lock are as follows assistance for travelers with disabilities, Discover Rail..., we have accommodations in all the cities that we are travelling to on specific dates nintendo backup not! Are exchangeable without further cost n't work for Interrail/Eurail and that I do n't work for Interrail/Eurail and that do!

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